HMRC Helpline

Helpline

HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19).

The helpline allows any business or self-employed individual who is concerned about paying their tax due to coronavirus to get practical help and advice. Up to 2,000 experienced call handlers are available to support businesses and individuals when needed.

For those who are unable to pay due to coronavirus, HMRC will discuss your specific circumstances to explore:

  • agreeing an instalment arrangement;
  • suspending debt collection proceedings;
  • cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately.

The helpline number has been changed to 0800 024 1222 - and is an addition to other HMRC phone contact numbers.

Opening hours are Monday to Friday from 8 am to 4 pm only.

For Income Tax Self-Assessment, payments due on the 31 July 2020 may be deferred until 31 January 2021.

You are eligible if you are due to pay your second self-assessment payment on account on 31 July. You do not need to be self-employed to be eligible for the deferment.

The deferment is optional. If you are still able to pay your second payment on account on 31 July you should do so.

This is an automatic offer with no applications required. No penalties or interest for late payment will be charged if you defer payment until January 2021.

There is a separate VAT deferral scheme in place with details on our Deferment of VAT page.

If you need any assistance speaking with HM Revenue & Customs please contact our tax department. 

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